Package Contents

Installation Steps

  1. Connect network Ethernet Cable to active internet connection. Note: The CloudBox can be configured to use Wi-Fi.

2. Connect 3.5mm TRRS end to AV port on back of CloudBox. Connect the RCA end of this cable (red & white ends) to your sound system. Note: HDMI, SPDIF and Bluetooth output can also be used, we are just showing the most common setup with RCA here. 

3. Plug in Power Adaptor and check that blue Power LED light is on.

4. Turn on sound system / amplifier and select audio input connected to CloudBox (Aux, Tape, etc.).

Within a couple of minutes, the CloudBox will begin playing music.


As an alternative to a hardwired Ethernet cable, the CloudBox can be configured to use Wifi.  Please see the links below to setup WiFi on the CloudBox using your mobile device. 

Cloudboxes support the following wireless authentication: 

  • WEP

  • WPA/WPA2 PSK

  • 802.1x EAP

Setting up WiFi using your Mobile Device

Setting up WiFi using your Android Device
Setting up WiFi using your iOS Device
Setting up WiFi using your Amazon Fire

Setting up WiFi manually using an HDMI capable monitor and a USB mouse

Managing Music

  1. From a computer web browser, log in to https://tune.cloudcovermusic.com
    Note: If you select the Play Music Here button on the browser, it may cause the browser to start playing instead of the CloudBox.

  2. On the Music page choose the station you would like to listen to. Selecting a new station will not change the music immediately. The previous song will finish playing out to ensure a seamless transition.

Cloudbox Troubleshooting

Blue Cloud Flash Patterns

The Cloudbox has three different flashing Cloud LED patterns. If the Cloud on the top is solid blue it is streaming correctly; if it is blinking could you identify which of the following flash patterns it is indicating?

  • Flash, flash, pause: This indicates a connectivity issue; the CloudBox is not connected to the network. This is what you are going to see when first setting up a CloudBox, and it hasn’t yet been connected to the internet.

  • Flash, flash, flash: This is an API request failure. This could be where a firewall is blocking access from the CloudBox to the Cloud Cover Music API.

  • Long flash, long flash, long flash (about 6 second flashes): This is a media request failure. This is what you are going to see if Media is being blocked on your firewall.

LED Troubleshooting - On the front small side of the CloudBox


For CloudBox Models G9CX1 to G9CX21

  • Blue LED: If the CloudBox shows a blue light then it is unable to get a network connection. Check the Ethernet cable is correctly plugged in to a network port that is active. Test the ethernet cable by attaching a device (laptop/desktop) that is known to be working.Check your network Firewall, Proxy, and Content Filter Configurations.

  • Red LED: If the CloudBox shows a red light it indicates it has successfully obtained a local network connection. If you are only hearing elevator style jazz music (royalty free music stored on the CloudBox) then check your network Firewall, Proxy, and Content Filter

For CloudBox Models G9Y4 and above

  • Blue LED: If the CloudBox shows a blue light then it is unable to get a network connection.Check the Ethernet cable is correctly plugged in to a network port that is active. Test the ethernet cable by attaching a device (laptop/desktop) that is known to be working. Check your network Firewall, Proxy, and Content Filter Configurations.

  • Red and Blue LED: If the CloudBox shows a red and blue light lit at the same time it indicates it has successfully obtained a local network connection

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