Our G9CX and G9Y4 CloudBox models were released between 2016 and 2026. These models use a 3.5mm TRRS adapter (Tip, Ring, Ring, Sleeve).

You can usually identify a TRRS plug by 3 black bands on the metal tip.

Our PCCY5 model CloudBox models begin shipping in 2026. PCCY5 models use a 3.5mm TRS adapter (Tip, Ring, Sleeve). A TRS plug can usually be identified by 2 black bands on the metal connector.

There are several different types of 3.5mm. The G9CX and G9Y4 model CloudBox's come with a TRRS (Tip, Ring, Ring, Sleeve) connector to connect to an amplifier / sound system.  Please use the TRRS adaptor provided, or make sure the adaptor used is a TRRS that is CTIA-Style AV (Left Audio, Right Audio, Ground, Video). Connecting TRRS or TRS headphones that have a microphone, such as for a phone, will result in a humming sound on the audio. 

When working with the G9CX and G9Y4 model CloudBox's keep in mind many 3rd party cables are not compatible with these models and can cause issues like buzzing, humming, or audio may not pass at all.

There are several different types of 3.5mm connectors. The PCCY5 model CloudBox comes with a TRS (Tip, Ring, Sleeve) adapter to connect to an amplifier or sound system. Please use the TRS adapter provided, or make sure any replacement adapter is TRS stereo (Left Audio, Right Audio, Ground). A TRS plug can usually be identified by 2 black bands on the metal connector. Using a TRRS headset or phone-style adapter (with a microphone ring) may result in humming, buzzing, or no audio.

If you’re not sure which adapter you have, check the black bands on the 3.5mm plug: TRRS adapters have 3 black bands, and TRS adapters have 2 black bands. If your audio setup requires a different connector than the adapter included with your CloudBox, you may need an additional compatible adapter for your specific equipment.

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