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Troubleshooting Guide: Why Your Selected Music Isn't Playing
Troubleshooting Guide: Why Your Selected Music Isn't Playing

Troubleshoot CloudBox Music Playback: Device Status, LED Indicators, & Streaming Tips for Mobile & Web Users

Dustin avatar
Written by Dustin
Updated over a week ago

Are you experiencing issues with your CloudBox and wondering why the music you've selected isn't playing? Don't worry; we've got you covered. In this guide, we'll walk you through the steps to determine the status of your device and troubleshoot any connectivity problems. We'll also provide guidance for users streaming from various devices, including mobile (iOS/Android), web browsers, and web browser auto-login URLs.

Most commonly, when your chosen music isn't playing, it often signifies an underlying connectivity issue where your streaming device isn't linked to our server. Below, you'll find a series of steps for you to review and assess whether your device is encountering any technical issues


Step 1: Device Status Check

Before diving into troubleshooting, it's essential to check the status of your CloudBox. A solid blue cloud on the top of the device with a red LED on the front panel generally indicates a proper connection and streaming. Remember, merely hearing music from the Cloudbox doesn't guarantee a secure network connection. Typically, connected status involves hearing lyrical music. If you hear elevator-style instrumental jazz, it means the Cloudbox lacks internet access, playing built-in royalty-free music.

Step 2: Reboot Your CloudBox

The first step in troubleshooting is to give your CloudBox a quick reboot. Here's how:

  1. Unplug the power cable from your CloudBox.

  2. Wait for 30 seconds.

  3. Plug the power cable back in.

During the initial boot-up, the CloudBox will display a solid blue cloud. Please allow it to fully boot up (approximately 60 seconds) before proceeding.

Step 3: Check Cloud LED Patterns

Observe the Cloud LED on top of the CloudBox. Depending on its status, you might see different patterns: If you observe a solid blue cloud on the device's top, accompanied by a red LED on the front, it indicates a successful connection to our server, with media requests actively in progress. If you don't see a solid blue cloud on your CloudBox accompanied by a red LED, we recommend referring to our comprehensive Troubleshooting Your CloudBox guide for more in-depth troubleshooting guidance.

Mobile (iOS/Android): To enjoy seamless streaming on your mobile device, make sure you have our Pandora CloudCover app installed. Open the app, log in, and select your preferred music. If you encounter any issues, ensure your device has an active internet connection, the app is updated to the latest version, try to force-close and reopen the app, or restarting your device. You may also want to try putting your device in 'Guided Access' or Kiosk Mode for your iOS device. Learn how to do that here. Consider revisiting our guide on Mobile App Functionality for a refresher on how our app operates. If problems continue, please reach out to our support team.

Web Browser: For web browser streaming, access our website Log in to your account and select your music choices. If music isn't playing, double-check your internet connection, browser settings, and confirm that your computer's volume is turned up. If you're streaming via Bluetooth, confirm the connection and volume on both your device and the Bluetooth equipment. For more detailed troubleshooting steps please refer to our article How to Stream from a Browser. You may also want to clear your browser's cache and cookies, and consider disabling any browser extensions. If problems persist, consider trying a different browser or testing on another device. If the issue continues, reach out to our support team for assistance

Web Browser Auto-login URL: If you've elected to stream from an auto-login URL, simply click on it, and it will take you to our web player where you can start streaming immediately. If you encounter any streaming issues, please review the troubleshooting techniques mentioned in the previous section dedicated to Web Browser issues. Additionally, consider generating a new auto-login URL as a potential solution. Please refer to our article titled How to Generate an Auto-Login URL for a detailed explanation on this topic

By following these steps, you can quickly identify and resolve issues with your CloudBox, mobile device, or web browser, ensuring uninterrupted music streaming for your optimal satisfaction. If you encounter persistent problems or have further questions, don't hesitate to reach out to our support team for additional assistance.

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