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iOS app Mobile Player issue after restoring from iCloud backup
iOS app Mobile Player issue after restoring from iCloud backup

This article describes how to resolve an app related issue after restoring from iCloud backup

Dustin avatar
Written by Dustin
Updated over a year ago

If you've encountered a problem where your mobile player app behaves unexpectedly after restoring from an iCloud backup, particularly when multiple devices are involved, you're not alone. Here's what happens:

  • A mobile player app is streaming on Device 1. (Session 1)

  • A mobile player app is remote controlling Session 1 from Device 2. (Session 2)

  • Once Session 2 issues a skip command to Session 1, Session 1 is logged out.

The underlying issue here may be that Device 1 and 2 are sharing the same device ID because Device 2 was restored from an iCloud backup, which contained the preferences for our mobile player app. When a user signs into Device 2, the authentication credentials for Device 1 are invalidated because Device 1 had the same ID as Device 2.

Resolution

To resolve this issue uninstall the app and reinstall the app on your device.

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