Below are several URLs for testing Cloudbox connectivity to identify any potential issues
Media Accessibility Test
On a computer connected to the same network as your Cloudbox can you test this link to see if media is being blocked on your network by trying to play this file from a web browser and let me know if you hear the music?
https://media.cloudcovermusic.com/music/test/testfile.ogg
https://media.cloudcovermusic.com/music/test/testfile.mp3
API Access Test
https://api.cloudcovermusic.com - Tune/Web browser
https://api2.cloudcovermusic.com - CloudBox
https://api3.cloudcovermusic.com - Mobile
If access to our API isn't blocked you should see something like :
{"name":"Cloud Cover Music API","version":"X.X.X"}
Note: on API2 you must use "https://" in the URL; "http://" requests will be rejected by our server.
If any of the links don't work have your IT department review our firewall, proxy, and content configurations document and confirm the requirements are open.
Blue Cloud Flash Patterns
PCCY (Latest) & G9Y4 Model CloudBox's
For CloudBox models starting with PCCY or G9Y4, there are three basic Cloud LED patterns.
Solid Blue (not blinking): A solid blue Cloud LED, combined with the red LED on the front side of the unit, indicates the CloudBox is operating normally, connected to our servers, and actively requesting media.
Flashing Blue Cloud: This typically indicates a connectivity problem. The CloudBox may be offline on the local network, or a network restriction (commonly a firewall) may be preventing it from reaching our servers.
Flashing Cloud + red front LED: The unit can reach the local network but cannot connect to our servers, most often due to a firewall block (commonly API, media requests, or NTP). If the CloudBox is configured with a static IP, confirm the static IP settings in the device interface are correct.
Flashing Cloud + blue front LED only: A general local network connectivity issue (the unit is not properly connected to the network).
G9CX Model CloudBox's
For CloudBox models starting with G9CX, the LED behavior differs from our newest models. These units use three distinct flashing patterns on the top Cloud LED. Solid blue indicates the device is streaming correctly. If the Cloud LED is blinking, you should confirm which of the following three flash patterns you’re seeing.
Solid Blue (not blinking): A solid blue Cloud LED, combined with the red LED on the front side of the unit, indicates the CloudBox is operating normally, connected to our servers, and actively requesting media.
Flash, flash, pause: This indicates a connectivity issue; the CloudBox is not connected to the network. This is what you are going to see when first setting up a CloudBox, and it hasn’t yet been connected to the internet.
Flash, flash, flash: This is an API request failure. This could be where a firewall is blocking access from the CloudBox to the Cloud Cover Music API.
Long flash, long flash, long flash (about 6 second flashes): This is a media request failure. This is what you are going to see if Media is being blocked on your firewall.
The blue cloud flashing pattern is based on the last request the CloudBox attempted. Because of this you will get the most accurate reading on what the is stopping the CloudBox from connecting after a fresh reboot of the device.
If you're seeing the red LED along with the flash, flash, pause, or the red LED with the flash, flash, flash pattern this typically means your CloudBox is set to a static IP and the settings have changed on your network or they have been entered incorrectly into this box. If you are connecting via DHCP this may mean NTP or our API is blocked.
Is NTP Blocked?
"If you require assistance in confirming whether your CloudBox has access to NTP, please consult this guide: Verifying NTP Access for Your CloudBox: A Step-by-Step Guide