We have a few URLs we use to test to see if there are any connectivity problems with the Cloudbox.

To test if media is blocked:
On a computer connected to the same network as your Cloudbox can you test this link to see if media is being blocked on your network by trying to play this file from a web browser and let me know if you hear the music?



To test access to our API:
Cloudbox - https://api2.cloudcovermusic.com
Tune/Web browser - https://api.cloudcovermusic.com
Mobile - https://api3.cloudcovermusic.com

If access to our API isn't blocked you should see something like :

{"name":"Cloud Cover Music API","version":"6.0.23"}

If any of the links don't work have your IT department review our firewall, proxy, and content configurations document and confirm the requirements are open. https://help.cloudcovermusic.com/en/articles/448500-firewall-proxy-and-content-filter-configurations

Blue Cloud Flash Patterns

The Cloudbox has three different flashing Cloud LED patterns. If the Cloud on the top is solid blue it is streaming correctly; if it is blinking could you identify which of the following flash patterns it is indicating?

Flash, flash, pause: This indicates a connectivity issue; the CloudBox is not connected to the network. This is what you are going to see when first setting up a CloudBox, and it hasn’t yet been connected to the internet.

Flash, flash, flash: This is an API request failure. This could be where a firewall is blocking access from the CloudBox to the Cloud Cover Music API.

Long flash, long flash, long flash (about 6 second flashes): This is a media request failure. This is what you are going to see if Media is being blocked on your firewall.

Did this answer your question?