When working with the CloudBox, we use the blue cloud and red/blue LED light patterns as a quick way to understand what's going on behind the scenes. Keep in mind the light pattern reflects the last action the CloudBox attempted. For the most accurate status, check the lights shortly after a power cycle.
CloudBox Blue Cloud Light Patterns
PCCY5 (Latest) & G9Y4 Model CloudBox's
For CloudBox models starting with PCCY5 or G9Y4, there are three basic Cloud LED patterns.
Solid Blue (not blinking): A solid blue Cloud LED, combined with the red LED on the front side of the unit, indicates the CloudBox is operating normally, connected to our servers, and actively requesting media.
Flashing Blue Cloud: This typically indicates a connectivity problem. The CloudBox may be offline on the local network, or a network restriction (commonly a firewall) may be preventing it from reaching our servers.
Flashing Cloud + red front LED: The unit can reach the local network but cannot connect to our servers, most often due to a firewall block (commonly API, media requests, or NTP). If the CloudBox is configured with a static IP, confirm the static IP settings in the device interface are correct.
Flashing Cloud + blue front LED only: A general local network connectivity issue (the unit is not properly connected to the network).
G9CX Model CloudBox's
For CloudBox models starting with G9CX, the LED behavior differs from our newest models. These units use three distinct flashing patterns on the top Cloud LED. Solid blue indicates the device is streaming correctly. If the Cloud LED is blinking, you should confirm which of the following three flash patterns you’re seeing.
Solid Blue (not blinking): A solid blue Cloud LED, combined with the red LED on the front side of the unit, indicates the CloudBox is operating normally, connected to our servers, and actively requesting media.
Flash, flash, pause: This indicates a connectivity issue; the CloudBox is not connected to the network. This is what you are going to see when first setting up a CloudBox, and it hasn’t yet been connected to the internet.
Flash, flash, flash: This is an API request failure. This could be where a firewall is blocking access from the CloudBox to the Cloud Cover Music API.
Long flash, long flash, long flash (about 6 second flashes): This is a media request failure. This is what you are going to see if Media is being blocked on your firewall.
The blue cloud flashing pattern is based on the last request the CloudBox attempted. Because of this you will get the most accurate reading on what the is stopping the CloudBox from connecting after a fresh reboot of the device.
CloudBox LED Troubleshooting
On the front small side of the CloudBox you'll see two small LED's.
PCCY5 (Latest) & G9Y4 CloudBox Models
Blue LED: If the CloudBox shows a blue light then it is unable to get a network connection.Check the Ethernet cable is correctly plugged in to a network port that is active. Test the ethernet cable by attaching a device (laptop/desktop) that is known to be working. Check your network Firewall, Proxy, and Content Filter Configurations.
Red and Blue LED: If the CloudBox shows a red and blue light lit at the same time it indicates it has successfully obtained a local network connection
G9CX Model CloudBox's
Blue LED: If the CloudBox shows a blue light then it is unable to get a network connection. Check the Ethernet cable is correctly plugged in to a network port that is active. Test the ethernet cable by attaching a device (laptop/desktop) that is known to be working.Check your network Firewall, Proxy, and Content Filter Configurations.
Red LED: If the CloudBox shows a red light it indicates it has successfully obtained a local network connection. If you are only hearing elevator style jazz music (royalty free music stored on the CloudBox) then check your network Firewall, Proxy, and Content Filter
For the full list of specific URLs, ports and protocols to allow through a firewall, please see this article.
Note: The status of the blue cloud logo will update when it successfully requests a song, so a temporary connection issue in between songs may cause the cloud logo to flash for several minutes until it successfully connects for the next song.
To further troubleshoot your CloudBox, please see this article.