If you're using a CloudBox for music streaming and encounter difficulties changing the station, follow these simple steps to resolve the issue:
Check the Network Connection: Ensure your CloudBox is connected to your network. Look for a blue light on the front of the CloudBox, indicating that it's powered on but not yet connected. A red light signifies it's both powered on and connected to your network. If it's not connected, reconnect it to your network.
Power Cycle Your CloudBox: If there have been recent hardware or software changes, network adjustments, or a power outage, these factors might affect your CloudBox. Try power cycling your CloudBox by unplugging it and plugging it back in after waiting for a full 30 seconds. This action will initiate an automatic restart and reconnection to the network.
Still Facing Issues with a Red LED on the front?: If the light is red, but you're still unable to play your desired music, please see this article.
Limited Permissions: If you log into Tune but can't see any available stations, it may be due to restricted permissions set by your Administrator or IT department. Contact them to request approval for changing stations.
Mobile App Station Change: When using the mobile app and switching stations, ensure you've selected 'remote' from the menu, not 'stream,' to effect the desired change in music.
Tune Station Switch: While using Tune and changing the station, make sure the player bar at the bottom is set to 'remote' and not 'stream' for the change to take effect.
Daypart Configuration: If you've configured a Daypart but a different station is playing, someone might have manually selected a station. The Daypart won't switch back automatically; you'll need to change it manually.
Daypart Not Playing: If your Daypart isn't playing, double-check that the start and end times are correct, and your location is in the right time zone.
If you've followed these troubleshooting steps and are still experiencing issues, don't hesitate to reach out to our support team. Simply click on the chat bubble in the bottom right corner of this page, and we'll be glad to assist you further
If you require more detailed troubleshooting please refer to this guide on Troubleshooting your CloudBox