Crossfade creates smoother transitions between songs by overlapping the end of one track with the beginning of the next. This eliminates the silence between tracks and helps maintain a consistent, polished listening experience in your space.
How Crossfade Works
When Crossfade is enabled:
The current song fades out as the next song fades in
Transitions happen automatically between songs
Scheduled messages and announcements are not affected
How to Enable Crossfade on mobile devices
Start playing music on your mobile device
Open the Now Playing screen
Tap the infinity (∞) icon
Turn Crossfade on
Adjust the Crossfade duration as desired
Important Notes & Limitations
Crossfade is currently available only on iOS, Android, and Sonos devices (see how to enable enable crossfade on Sonos)
Crossfade works only when music is playing directly on the device
Crossfade is not available when the app is being used as a remote control for another player (such as a CloudBox)
If you are controlling another device, the Crossfade option will not appear.
Coming Soon
We’re actively working to expand Crossfade support:
Amazon App – coming soon
CloudBox – coming soon
We’ll share updates as these become available.
Troubleshooting
If you don’t see the infinity (∞) icon:
Make sure your iOS app is updated to the latest version
Confirm that audio is playing directly from the mobile device (not controlling another player)
Still need help? Reach out to our support team and we’ll be happy to assist.