To remove a song using the browser if the song has already been played: 

  1. Log in to your account 
  2. Click on 'Account'
  3. Click the 'Stream History' tab from the left navigation menu
  4. You will see the most recent songs streamed at your location, with the date and time. Click the thumbs down button at the right to remove the song permanently from playing again

To remove a song using the browser if the song is currently being played: 

  1. Log in to your account 
  2. Locate the Player Bar at the bottom of the browser window where the song is playing
  3. Click on the thumbs down icon 

To remove a song using the Mobile App:

  1. Log in to the Android or iOS App and select Remote Control for the zone where the song streamed. 
  2. Click the Remove Songs menu item.
  3. Click the red X button to permanently remove the song from that location. 

Song Removal as the Administrator

To remove a song in another zone: 

  1. Log in to your account using your Administrator username 
  2. Select 'Account' from the top of the page
  3. Select 'Zones' from the left navigation menu
  4. Find the zone which is playing the song you wish to remove and select the thumbs down icon

To remove a song from all locations: 

**Please note that you will need to be on the Manage or Messaging Plan to use this feature**

  1. Log in to your account using your Administrator username 
  2. Select 'Account' from the top of the page
  3. Select 'Removed Songs' from the left navigation menu
  4. Click the Remove from all locations button. 

You can also restore any songs by clicking the Restore button. 

Once removed, the song will no longer play permanently. 

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