# Pandora CloudCover Support Center

> Pandora CloudCover Support Center

## Getting Started

- [What is Pandora CloudCover?](https://help.cloudcovermusic.com/en/articles/8396323-what-is-pandora-cloudcover.md): Discover what Pandora CloudCover is all about: Elevate your business ambiance with curated music and advanced streaming solutions
- [How to Start your Free Trial](https://help.cloudcovermusic.com/en/articles/5705358-how-to-start-your-free-trial.md): This article explains the steps to get started creating a new account and starting your free 14 day trial.
- [Which Plan Is Right for You: Music, Manage, or Messaging?](https://help.cloudcovermusic.com/en/articles/8491420-which-plan-is-right-for-you-music-manage-or-messaging.md): Find your ideal Pandora CloudCover plan: Music for small businesses, Manage for control, or Messaging for active engagement!
- [Subscribing from your Pandora CloudCover Trial](https://help.cloudcovermusic.com/en/articles/3584037-subscribing-from-your-pandora-cloudcover-trial.md): How to subscribe from your free Pandora CloudCover trial.
- [Pandora CloudCover Demonstration Video](https://help.cloudcovermusic.com/en/articles/5304056-pandora-cloudcover-demonstration-video.md): Pandora CloudCover Music Services Demo
- [What Equipment is Needed to Stream?](https://help.cloudcovermusic.com/en/articles/1481591-what-equipment-is-needed-to-stream.md): How Pandora CloudCover can be set up to play in your business
- [Choosing Which Streaming Device is Right for You](https://help.cloudcovermusic.com/en/articles/7670143-choosing-which-streaming-device-is-right-for-you.md): Guide to Help You Select the Perfect Streaming Device for Your Needs
- [What is a Mix Station: Tailoring Your Music Blend](https://help.cloudcovermusic.com/en/articles/8396079-what-is-a-mix-station-tailoring-your-music-blend.md): Explore the art of Mix Stations: Craft unique playlists by blending music genres to match your brand's vibe effortlessly
- [What is Dayparting: Your Guide to our Music Scheduling Feature](https://help.cloudcovermusic.com/en/articles/8396060-what-is-dayparting-your-guide-to-our-music-scheduling-feature.md): Discover Dayparting: Schedule music effortlessly by time and day, enhancing your business's atmosphere with Pandora CloudCover
- [Quick Start Video: How to Add a New Location](https://help.cloudcovermusic.com/en/articles/1072687-quick-start-video-how-to-add-a-new-location.md): This video shows users how to add a new location to your existing Pandora CloudCover account.
- [Quick Start Video: How to add a Zone](https://help.cloudcovermusic.com/en/articles/1779514-quick-start-video-how-to-add-a-zone.md): This video quickly shows how to add a new zone.
- [Zones: Music for every area of your business](https://help.cloudcovermusic.com/en/articles/1907655-zones-music-for-every-area-of-your-business.md): It's the scalable & affordable solution to setting the mood in various areas of your business locations - all from a centralized dashboard.
- [Speaker Recommendations for Business Spaces](https://help.cloudcovermusic.com/en/articles/11487708-speaker-recommendations-for-business-spaces.md): How to choose the right speakers for your setup — practical tips, pros and cons, and trusted recommendations.
- [Support Information](https://help.cloudcovermusic.com/en/articles/591206-support-information.md): Whether you are a trial customer or have subscribed, our customer support team is available to answer any questions you have.

## Installation & Configuration

- [Troubleshooting Guide: Why Your Selected Music Isn't Playing](https://help.cloudcovermusic.com/en/articles/8394905-troubleshooting-guide-why-your-selected-music-isn-t-playing.md): Troubleshoot CloudBox Music Playback: Device Status, LED Indicators, & Streaming Tips for Mobile & Web Users
- [Troubleshooting Login Difficulties](https://help.cloudcovermusic.com/en/articles/8388102-troubleshooting-login-difficulties.md): Can't Log In? Helpful Advice for Resolving Login Problems
- [Supported Devices - System Requirements](https://help.cloudcovermusic.com/en/articles/6365485-supported-devices-system-requirements.md): Discover which devices meet Pandora CloudCover's system requirements in our Supported Devices article
- [Permissions Overview](https://help.cloudcovermusic.com/en/articles/5511959-permissions-overview.md): Discover how to customize user permissions in Pandora CloudCover for precise control
- [Enable crossfade transitions](https://help.cloudcovermusic.com/en/articles/13382833-enable-crossfade-transitions.md): Create smoother transitions between songs
- [iOS app Mobile Player issue after restoring from iCloud backup](https://help.cloudcovermusic.com/en/articles/6310743-ios-app-mobile-player-issue-after-restoring-from-icloud-backup.md): This article describes how to resolve an app related issue after restoring from iCloud backup
- [How to use Audio Ducking](https://help.cloudcovermusic.com/en/articles/5666193-how-to-use-audio-ducking.md): Audio Ducking allows any location to easily control their overhead music and demo in-store Bluetooth speakers.
- [How to Find or Reset your Password](https://help.cloudcovermusic.com/en/articles/11559349-how-to-find-or-reset-your-password.md): Having trouble with your password? Just follow these easy steps to reset it.

## Using Tune

- [Introducing Tune: Your Account Management Dashboard](https://help.cloudcovermusic.com/en/articles/8448340-introducing-tune-your-account-management-dashboard.md): Discover Tune: Your control center for music & message management at Pandora CloudCover - simplified, insightful, and efficient
- [Guide to Pandora Radio](https://help.cloudcovermusic.com/en/articles/7842428-guide-to-pandora-radio.md): Enjoy hundreds of curated Pandora stations or create your own based on any artist or song
- [Admin's Guide to Setting up Pandora Radio](https://help.cloudcovermusic.com/en/articles/8840406-admin-s-guide-to-setting-up-pandora-radio.md): This article describes how to get started with our feature, Pandora Radio.
- [How to: Remote Control the Music in a Web Browser](https://help.cloudcovermusic.com/en/articles/1674057-how-to-remote-control-the-music-in-a-web-browser.md): Learn how to control your music remotely with ease using our browser-based web application \(Tune\).
- [What Is Company Selections? Personalizing Your Brand's Music Selection](https://help.cloudcovermusic.com/en/articles/8451306-what-is-company-selections-personalizing-your-brand-s-music-selection.md): Tailor the Music Selection for Your Business Locations while Maintaining Brand Consistency. Enhance Customer Experience and Productivity.
- [How to: Use Company Selections](https://help.cloudcovermusic.com/en/articles/3480927-how-to-use-company-selections.md): This articles describes how to use and implement approved stations, mixes, and Dayparts with Company Selections.
- [How to: Create a Daypart \(a.k.a Schedule\)](https://help.cloudcovermusic.com/en/articles/448623-how-to-create-a-daypart-a-k-a-schedule.md): With dayparting you can schedule music for your business by time and day of the week to run automatically on any device.
- [How to: Manage Music for Multiple Locations](https://help.cloudcovermusic.com/en/articles/1064113-how-to-manage-music-for-multiple-locations.md): This article describes how to manage music for multiple locations using your Admin username, available on Manage and Messaging plans.
- [How to: Control your CloudBox](https://help.cloudcovermusic.com/en/articles/579232-how-to-control-your-cloudbox.md): Control the music on your CloudBox using a browser or the Pandora CloudCover mobile app
- [How to: Remove Songs from Rotation](https://help.cloudcovermusic.com/en/articles/448619-how-to-remove-songs-from-rotation.md): Permanent song removal allows you to remove any songs that have recently streamed so that they are never played at your business again.
- [How to: Create a Mix Station](https://help.cloudcovermusic.com/en/articles/448624-how-to-create-a-mix-station.md): You can combine multiple stations together to create a Mix Station. Increase music variety and time between repeated songs in your business.
- [Set up an Auto-Login URL](https://help.cloudcovermusic.com/en/articles/1367961-set-up-an-auto-login-url.md): Create a URL to automatically play music from a Browser.
- [Pandora CloudCover Content Rating System](https://help.cloudcovermusic.com/en/articles/3383295-pandora-cloudcover-content-rating-system.md): This article describes Pandora CloudCover's ratings categories and rating system.
- [Understanding Locations and Zones](https://help.cloudcovermusic.com/en/articles/8448856-understanding-locations-and-zones.md): Customize music with locations and zones. Learn how to add locations and zones
- [How to: Remove a Location](https://help.cloudcovermusic.com/en/articles/8448829-how-to-remove-a-location.md): Learn how to easily remove a location from your Pandora CloudCover account with the assistance of our dedicated Support team
- [How to: Add a Zone](https://help.cloudcovermusic.com/en/articles/1773443-how-to-add-a-zone.md): This article describes how to add a Zone to your Pandora CloudCover account.
- [How to: Remove a Zone](https://help.cloudcovermusic.com/en/articles/2312295-how-to-remove-a-zone.md): This article describes how to delete or remove a zone from your Pandora CloudCover account.
- [How to Add and Use Regions](https://help.cloudcovermusic.com/en/articles/1090913-how-to-add-and-use-regions.md): This article describes how create and use regions for your multiple locations in Pandora CloudCover.
- [Limiting Who Controls the Music](https://help.cloudcovermusic.com/en/articles/448620-limiting-who-controls-the-music.md): The Pandora CloudCover 'Manage' and 'Messaging' plans can limit the locations and users that are able to control your in-store music
- [Customizing User Permissions: Your Key to Account Control](https://help.cloudcovermusic.com/en/articles/8448899-customizing-user-permissions-your-key-to-account-control.md): Customize Pandora CloudCover user permissions for streamlined control and a tailored music experience. Learn more in our guide
- [Messaging: A Comprehensive Overview](https://help.cloudcovermusic.com/en/articles/8448549-messaging-a-comprehensive-overview.md): Learn how targeted in-store messaging campaigns can supercharge sales and enhance the retail experience with Pandora CloudCover
- [How to: Upload Your Own Custom Messages](https://help.cloudcovermusic.com/en/articles/448608-how-to-upload-your-own-custom-messages.md): Guidelines on creating and uploading custom messages
- [Assigning Message Presets to Multiple Locations](https://help.cloudcovermusic.com/en/articles/1367983-assigning-message-presets-to-multiple-locations.md): This article explains how to manage Message Presets for multiple locations
- [How to: Request a Message](https://help.cloudcovermusic.com/en/articles/606820-how-to-request-a-message.md): Request a message from our professional studio.
- [Messaging Service - Examples](https://help.cloudcovermusic.com/en/articles/5327769-messaging-service-examples.md): Examples of our Messaging Production
- [How to Duplicate a Message Schedule](https://help.cloudcovermusic.com/en/articles/6150545-how-to-duplicate-a-message-schedule.md): This article describes how to duplicate a Message Schedule in Tune.
- [How to: Create a Message Preset](https://help.cloudcovermusic.com/en/articles/455543-how-to-create-a-message-preset.md): Message presets allow you to combine your messages in unique ways and select them to play at varying frequencies.
- [How to: Create a Scheduled Message](https://help.cloudcovermusic.com/en/articles/1367960-how-to-create-a-scheduled-message.md): This article describes how to use Pandora CloudCover's Message Schedule feature in Tune.
- [Using Voice Record Pro to Create Messages](https://help.cloudcovermusic.com/en/articles/1253478-using-voice-record-pro-to-create-messages.md): This is for using the phone app, 'Voice Record Pro' to record messages, then upload to Tune.
- [Message Scheduling Features](https://help.cloudcovermusic.com/en/articles/448561-message-scheduling-features.md): Message scheduling and features with Pandora CloudCover.
- [Message Frequency Options](https://help.cloudcovermusic.com/en/articles/448553-message-frequency-options.md): This article describes how to choose the frequency in which to play your messages using Pandora CloudCover.
- [Unlimited Message Storage](https://help.cloudcovermusic.com/en/articles/448552-unlimited-message-storage.md): Upload an unlimited number of messages to Your Library.

## Billing & Subscription

- [How to Update Billing Information](https://help.cloudcovermusic.com/en/articles/1307554-how-to-update-billing-information.md): This article describes how to update your billing information in Tune.
- [How to Order a CloudBox](https://help.cloudcovermusic.com/en/articles/606773-how-to-order-a-cloudbox.md): Steps to place an order for a CloudBox, our dedicated music streaming player.
- [How to Add a New Location](https://help.cloudcovermusic.com/en/articles/606557-how-to-add-a-new-location.md): Add Locations to your account. Each location has its own subscription and music stream.
- [How to Edit or Remove a Location](https://help.cloudcovermusic.com/en/articles/1054162-how-to-edit-or-remove-a-location.md): This article describes how to remove a location from your Pandora CloudCover Account.
- [What are the Price Plans for Pandora CloudCover?](https://help.cloudcovermusic.com/en/articles/448658-what-are-the-price-plans-for-pandora-cloudcover.md): This article describes where to find Pandora CloudCover plan prices.
- [How to: View Pandora CloudCover Invoices](https://help.cloudcovermusic.com/en/articles/1065405-how-to-view-pandora-cloudcover-invoices.md): This article describes how to view and download your latest invoice, edit billing information, and view your current subscription.
- [How to Change your Plans](https://help.cloudcovermusic.com/en/articles/606568-how-to-change-your-plans.md): Change your subscription plan any time.
- [No Long-Term Contracts, Month-to-Month Subscription](https://help.cloudcovermusic.com/en/articles/448616-no-long-term-contracts-month-to-month-subscription.md): Enjoy no long-term contracts with Pandora CloudCover.
- [Seasonal Businesses & Temporary Events](https://help.cloudcovermusic.com/en/articles/448618-seasonal-businesses-temporary-events.md): Can I pause or put a hold on my Pandora CloudCover subscription?
- [How to Cancel your Trial](https://help.cloudcovermusic.com/en/articles/980053-how-to-cancel-your-trial.md): This article describes how to cancel your free trial.
- [How to Cancel Your Paid Subscription](https://help.cloudcovermusic.com/en/articles/606808-how-to-cancel-your-paid-subscription.md): Cancel your subscription at any time using these steps.

## Curation and Licensing

- [FAQ - Licensing](https://help.cloudcovermusic.com/en/articles/6961602-faq-licensing.md): Pandora CloudCover FAQ for licensing questions
- [Learn How We Select Songs for Stations](https://help.cloudcovermusic.com/en/articles/448549-learn-how-we-select-songs-for-stations.md): Elevate your brand with curated playlists & personalized mix stations. Explore how we create the perfect ambiance
- [Regular Music Updates](https://help.cloudcovermusic.com/en/articles/448551-regular-music-updates.md): Pandora CloudCover Updates information.
- [How To: Make a Music Request](https://help.cloudcovermusic.com/en/articles/1068228-how-to-make-a-music-request.md): This article describes how to make a song, artist, or genre request with Pandora CloudCover.
- [Does Pandora CloudCover cover my music licensing?](https://help.cloudcovermusic.com/en/articles/448622-does-pandora-cloudcover-cover-my-music-licensing.md): This article describes the music licensing included with your Pandora CloudCover subscription
- [High Energy, Upbeat Music](https://help.cloudcovermusic.com/en/articles/448550-high-energy-upbeat-music.md): This article describes which stations are best to use for workouts.
- [Pandora CloudCover Song Volume Levels](https://help.cloudcovermusic.com/en/articles/482293-pandora-cloudcover-song-volume-levels.md): Pandora CloudCover normalizes the volume of all the songs in our catalogue for an even listening experience.
- [Public Performance License for In-Store Music](https://help.cloudcovermusic.com/en/articles/448621-public-performance-license-for-in-store-music.md): Find out more about Pandora CloudCover and the Public Performance License for In-Store Music.
- [Gap time Between Songs](https://help.cloudcovermusic.com/en/articles/499572-gap-time-between-songs.md): Pandora CloudCover works to minimize pauses between songs caused by recordings with extended endings.

## Support

- [Device Troubleshooting and Network Firewall Configuration Guides](https://help.cloudcovermusic.com/en/articles/8395873-device-troubleshooting-and-network-firewall-configuration-guides.md): Troubleshooting Made Easy: Find Quick Fixes for Your Music System Issues
- [✅ Pandora CloudCover - Service Status](https://help.cloudcovermusic.com/en/articles/1303717-pandora-cloudcover-service-status.md): Receive real-time updates on the status of Pandora CloudCover.
- [Pandora CloudCover Customer Support Policy](https://help.cloudcovermusic.com/en/articles/3370269-pandora-cloudcover-customer-support-policy.md): This article describes the details of Pandora CloudCover's customer support policy.

## Music for Business

- [St. Patrick’s Day Music Picks](https://help.cloudcovermusic.com/en/articles/14040197-st-patrick-s-day-music-picks.md): Find the perfect St. Patrick’s Day music fast: filter Business Stations by Seasonal for “St. Patrick’s Day” or “Celtic Connection,” or use Pandora’s Mood filter to pick high-energy Irish hits or ca...
- [Benefits of a CloudBox](https://help.cloudcovermusic.com/en/articles/448613-benefits-of-a-cloudbox.md): This article describes the benefits of a Pandora CloudCover CloudBox.